![]() If the screen goes black, then the connection has been established successfully and PaperCut NG/MF will also be able to connect. One way to quickly test if you can connect to the SMTP server on port 25 from the PaperCut NG/MF server is to type the following into a command prompt window, for example: telnet 25 The SMTP server itself is not configured to allow connections from the PaperCut NG/MF IP address.Make sure your firewall allows these connections. There is a firewall that is blocking the connection.After verifying whether this is the case by disabling the antivirus software temporarily, add an exception/white-list that will allow PaperCut to make the necessary connection. This is common because many viruses and spyware use email to spread themselves. There is antivirus software running on the PaperCut NG/MF server that does not allow outbound SMTP connections.After using the Test Notifications feature and verifying that the test notification emails deliver successfully, then the next most common causes of this error are: When you receive this error, first check that the SMTP server is set correctly. SocketException: Connection refused: connect. MessagingException: Could not connect to SMTP host:, port: 25 nested exception is:. Mail server connection failed nested exception is javax.mail. SocketException: Software caused connection abort: connect. Please use your own SMTP server address when troubleshooting. Please note: The use of in this article is a placeholder SMTP server name. When PaperCut NG/MF tries to deliver email notifications and/or reports, the following error can occur when there are problems connecting to the SMTP server in the server.log files. We would recommend looking at external resources for further information on these. The SMTP protocol uses a standardised set of response codes which translate to specific error messages that can help you determine the root cause of the email problem you’re having.The email returns a SMTP status code as part of the error.We describe this situation in greater detail in our article Integrated Scanning to Email with Office 365. We find that customers who migrate from on-premise Exchange servers to cloud-based Office 365 encounter this hurdle. Why? Many email systems don’t allow one account to send on behalf of another user’s account. In this situation test emails from the server work, but an Integrated Scanning action to scan to an email address fails.Scan to email fails when configured to send from the “User’s email address”. ![]() First confirm that your email system allows attachments of 20MB or greater, before also configuring PaperCut to allow a larger attachment size Using the Config Editor increase the value for the key -max-job-size-kb (20480 is the default). PaperCut NG/MF is also configured to have a file size limitation of 20MB for Integrated Scanning, and sometimes scan jobs may exceed this size. Many email systems and spam filters are configured to filter out attachments over a certain size to prevent user’s mailboxes from filling up too quickly.Scan to email fails when the scanned files are too large.Ask the user if they have any rules set up in their email client that might be deleting or moving these messages. Make sure the emails are not going into their Junk, Clutter, or Spam folders. Check to make sure their user account in PaperCut is configured with the correct email address.A specific user is not receiving emails. ![]()
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